Shipping & Handling

Shipping

We aim to fulfill all orders within 3 business days for orders placed by 1pm PST, excluding Holidays and weekends. A shipping confirmation will be sent when your order has shipped.

We ship only within the United States.

We are not responsible for stolen packages or packages that are lost or damaged in transit. 

Returns

If for any reason you are unhappy with your purchase you can return or exchange items within 14 days of purchase. 

If you need to make a return please email us at hello@lostsheepnativity.com

Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Refunds can be made in the original form of payment, or as a gift card for store credit. Please note that shipping and handling charges are non-refundable as well as import taxes or duties incurred on the original shipment or return process. 

You can also use a carrier of your choice; however, we highly recommend using a provider with a tracking service (FedEx, UPS, or USPS). We are not responsible for returns lost or damaged in transit. 

Returns are subject to the discretion of our fulfillment team. A return may not be authorized if it does not meet our requirements.